Captains Speak     

Published: December 15, 2024
Updated: December 15, 2024

Intense Technologies

Focus is on resilience, sustainability

Maintaining that “our strategic objective is to build a sustainable organization that remains relevant to our customers, while creating growth opportunities for our employees and generating profitable growth for our investors,” CK Shastri, Managing Director, added that “our customers are dealing with the challenge of reinventing their core offerings, processes and systems to adapt to the digital age. The journey of the digital future requires not just an understanding of new technologies but an appreciation of existing technology landscapes, business processes and practices. At Intense Technologies, we have always believed that the future belongs to those who reimagine and transform. Resilience and embracing the change are certainly needed at the moment.”

Addressing a conference call to review the company’s performance during Q2FY25, Mr Shastri said that “while challenging times have made it risky to travel, or even shake hands with people, digital is the best bet for your business to remain connected with your customers. And we offer solutions that will help you move forward in these challenging times with digital customer onboarding and personalized interactive communications. While employees are safely working from home, we empower customers with self-help and interactive digital communications powered by UniServeTM NXT.”

He noted that the performance trends remained strong in Q2, with the company surpassing Rs 42 crore in quarterly revenue and achieving PAT of Rs 5.01 crore with healthy margins. He said, “Our quarterly performance reflects the results of years of building strong IP and tailored-use cases for large enterprise clients. We are pivoting towards projects with predictable revenue streams, enhancing core offerings with added features and functionalities, and targeting increased wallet share. We continue to deploy both internal and partner resources to bolster our business development efforts.”

‘CASH RICH’

Mr Shastri added, “With the scale-up of the business, we’ve built a healthy cash balance, giving us confidence in our growth strategy. This is driving traction in partnerships that generate sustainable dollar revenues, advancing business development and expanding our presence in government services. The emerging ULB demand cluster is particularly promising, and we are well-prepared to serve it. By integrating Al into our offerings, we are positioning ourselves to meet evolving enterprise needs, delivering better outcomes with greater efficiency. We’ve set a strong run rate and are confident of outperforming last year’s results.”

According to Anisha Shastri, Executive Director, “We remain focused on platform services across the BFSI, Telecom and Government sectors, with our IP ownership enabling differentiated offerings. The progress from Project Butterfly is evident as we strengthen client relationships, diversify revenue streams, and take on more mission-critical tasks. Our core annuity business is gaining traction, emphasizing expanding revenue through usage-based pricing models.” She added, “Managed services have seen a boost with recent price increases contributing to topline growth, while international forays are enhancing both revenue and margins. Our Data Services continue to attract demand, leveraging advanced technology to solve complex business challenges. A sharper focus on optimizing margins through revenue transformation and cost control ensures we are well-positioned for sustained growth.”

According to Mr Shastri, Intense’s strategic focus is on enhancing value creation by boosting growth prospects and strengthening service capabilities within existing engagements. It continues to boost Managed Service offerings with price increases to contribute to topline growth. It is exploring new markets to enhance revenue and margins, capitalizing on global opportunities. The company is focusing on revenue transformation and cost control to ensure sustained growth and profitability in a competitive landscape.

Its Data Services are increasingly in demand as organizations recognize the importance of datadriven decision-making. The emerging demand from Urban Local Bodies (ULBs) presents a significant growth opportunity as they seek innovative solutions for urban challenges. “With tailored offerings, we are well-positioned to meet their needs and support urban development,” he said.

CORE GROWTH

Intense continues to focus on building predictable revenue streams to contribute to financial stability and promote sustainable growth. Its focus is on increasing wallet-share with core offerings and added technology capabilities, and understanding client’s evolving business needs.

According to Mr Shastri, the company is actively building and strengthening partnerships to leverage shared expertise, enabling delivery of more comprehensive solutions and reaching a broader client base. By implementing flexible pricing models that align with client needs and usage patterns, it creates more accessible options for customers, he noted.